Returns

STANDARD ORDERS

Please choose carefully as we cannot offer refunds or exchanges if you change your mind. If you receive your product and it is faulty, you may choose between a refund, exchange or store credit. If you receive your product and it is damaged, you must notify us in writing with pictures, within 48hrs of receiving your product. 

If you want to cancel your order, you must do so in writing before the product is dispatched. Fees may be incurred if cancellation is made within 48hrs of the dispatch time. Order cancellations are not possible once the order has been dispatched. 

CUSTOM ORDERS

Refunds and exchanges are not available for custom orders. Once you have placed your custom order it cannot be cancelled or changed as specific materials will have been ordered. Please consider your custom orders carefully. 

We are here to help, so if you have any questions or concerns please reach out to our team at hello@studiolette.com.au